C-5
C.1.2.2 Access Ports are Not Responding
Access Ports are not responding. The table below provides suggestions to troubleshoot this issue.
C.1.2.3 Sensor Port frequently goes up and down
C.1.3 Mobile Unit Issues
This section describes various issues that may occur when working with the mobile units associated with
the wireless switch or associated Access Ports. Possible issues include:
• Access Port Adopted, but MU is Not Being Associated
• MUs Cannot Associate and/or Authenticate with Access Ports
• Poor Voice Quality Issues
C.1.3.1 Access Port Adopted, but MU is Not Being Associated
Access Port associated with an MU is not yet being adopted. The table below provides suggestions to
troubleshoot this issue.
Possible Problem Suggestions to Correct
Access Port not responding
after converting to a
Detector AP
When converting an AP300 to an Intrusion Detection Sensor, the
conversion requires approximately 60 seconds.
All else... Contact Motorola Support.
Possible Problem Suggestions to Correct
Sensor Port flapping (going
up and down)
This may be caused by the sensor being unable to find its server. Ensure
that the detection configuration is correct and that all cables are secure.
All else... Contact Motorola Support.
Possible Problem Suggestions to Correct
Unadopted Access Port Verify that the switch has adopted the Access Port with which the MU is trying
to associate.
Incorrect ESSID applied to
the MU
Verify on the MU that the correct ESSID has been applied to the MU.
Ethernet port configuration
issues
• Verify that the Ethernet port connected to the network and has a valid
configuration.
• If DHCP is used, verify that the Ethernet cable is connected to the same NIC
upon which DHCP services are enabled.
Incorrect security settings Verify that the correct security settings are applied to a WLAN in which the MU
is trying to associate.
All else... Contact Motorola Support.
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