64 57 498 D3543
298 D3543.201.01.05.02 08.2016
7Malfunctions Sirona Dental Systems GmbH
7.4Remote diagnosis Operating Instructions INTEGO
7.4
Remote diagnosis
Functional description With remote diagnosis, you enable the staff of your dental depot or our
Customer Service Center, see "Contact data" [ → 11], to connect to the
PC of your treatment center. The contents of your PC monitor are then
transmitted to the computer of the service specialist and remote access
to your PC is enabled.
Advantages This offers you the following advantages:
● Fast support through remote access
● Remote diagnosis via readout of error codes
● Effective help during the application
● Fewer service calls by service engineers due to remote diagnosis
● Shorter downtimes
Requirements In order to utilize remote diagnosis, your treatment center must be
connected to a PC. In addition, the PC must have Internet access.
Remote access to your PC is established via a remote access software.
Various different software applications can be used for remote access.
Please contact your service engineer for more information.
Safety aspects During a remote access session, you as the customer can cancel the
service specialist's remote control rights at any time, thus blocking further
remote access. You thus always remain in control during remote access.
Extensive security and access protection functions protect your PC
against alterations, spying and manipulations. These options will vary
depending on the remote access software involved. In general, remote
controlled access can be monitored directly by the customer. By setting
the access rights, you as the customer can determine which activities
service specialists will be allowed to perform via remote access. All other
functions which have not been approved by you remain disabled for the
service specialist.
If you have any further questions, please contact your dental depot or our
Customer Service Center; see "Contact data" [ → 11].
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