Spectracom NetClock 9489 - Troubleshooting Via Web UI Status Page

Verify Current Status Indication Troubleshooting
LEDs on
network
connector
Green “Good link”
is not solid green
NetClock ICMP test
is failing. NetClock
is not connected to
PC via Ethernet con
nection
1) Verify one end of standard network cable is
connected to NetClock’s Ethernet port and other
end is connected to a hub/switch. Or a network
cable is connected to NetClock and a stand-
alone PC.
2) Verify network settings of NetClock are valid
for the network/PC it is connected with (IP
address is on the same subnet as the other PC).
Green “Good Link”
is solid green on
both NetClock and
other end of net
work cable.
NetClock ICMP test
is passing. NetC
lock is connected to
PC via Ethernet con
nection
1) Disconnect NetClock’s network cable and ping
its assigned address to ensure no response (no
duplicate IP addresses on the network).
2) Try accessing NetClock from another PC on
the same network.
3) Network Routing/firewall issue. Try connecting
directly with a PC and network cable.
Table 5-2:
Troubleshooting network connection issues
5.1.5 Troubleshooting via Web UI Status Page
NetClock’s Web UI includes pages that provide current “remote” status information about NetC
lock. The following table includes information that can be used as a troubleshooting guidance
if status fault indications or conditions occur.
Web UI Page loc
ation
Current Status Indication Troubleshooting
HOME page, Sys
tem Status panel,
Status row
SYNC indicator is not “lit”
(not Green).HOLD indic
ator is “lit” (Orange).—
OR—FAULT indicator is
“lit” (Red). Below the Sys
tem Status panel there is an
Out of Sync alarm state
ment
NetClock is in
Holdover
mode—OR—
NetClock is now
out of Time Sync
All available Input References have
been lost. The Reference Status table
on the HOME page will show the cur
rent status of all inputs (Green is valid
and Red is invalid or not present).
1. Make sure the Input Reference Pri
ority table still has the desired ref
erence inputs Enabled, based on the
desired priority. See
"Configuring
Input Reference Priorities" on
page163
.
2. Make sure the desired input ref
erences are still connected to the cor
rect input port of NetClock.
3. Verify GNSS antenna installation (if
applicable). See
"Troubleshooting
GNSS Reception" on page330
.
328 NetClock User Reference Guide
APPENDIX