additional technical documentation.
Phone support is available during regular office hours under the telephone numbers listed
below.
To speed up the diagnosis of your NetClock, please send us:
the current product configuration, and
the events log (see "Saving and Downloading Logs" on page302).
Thank you for your cooperation.
5.6.1 Regional Contact
Spectracom operates globally and has offices in several locations around the world. Our main
offices are listed below:
Country Location Phone
China Beijing +86-10-8231 9601
France Les Ulis, Cedex +33 (0)1 6453 3980
USA Rochester, NY +1.585.321.5800
Table 5-17:
Spectracom contact information
Additional regional contact information can be found on the Contact Us page of the Spec
tracom corporate website.
5.7 Return Shipments
Please contact Spectracom Technical Support before returning any equipment to Spectracom.
Technical Support must provide you with a Return Material Authorization Number (RMA#)
prior to shipment.
When contacting Technical Support, please be prepared to provide your equipment serial num
ber(s) and a description of the failure symptoms or issues you would like resolved.
Freight to Spectracom is to be prepaid by the customer.
430 NetClock User Reference Guide
APPENDIX
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