Zebra ZD620 - Alert: PRINTHEAD SHUTDOWN; Possible Cause

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284

Troubleshooting

Alert: PRINTHEAD SHUTDOWN

1. The printhead is below operating temperature for proper printing.

Possible Cause - 1

Printhead has had a critical temperature or power failure

Resolution

1 — Turn the printer off by holding the power using the POWER button down for 5

seconds. Wait for thee printer to shutdown completely. Turn the printer on.

2 — If the printer does not recover from this error, call a service technician. This is not a

operator serviceable item.

PRINTHEAD SHUTDOWN

PRINTING HALTED

Main Page

Copyright2
Terms of Use2
About3
- Other Valuable Printer Resources4
- Zebra OneCare Printer Service and Support4
- Using This Document and Its Internally Attached Files4
- Document Conventions5
Contents6
Introduction18
- Link-OS 4 inch Desktop Thermal Printers18
  - Common Desktop Link-OS Printer Features:19
  - Link-OS 4 inch Desktop Printer Options:20
- Zebra Label Printing Solution22
  - Modes of Printing23
- What’s in the Box?24
  - Unpack and Inspect the Printer25
    - Open the Printer26
    - Closing the printer26
Printer Features27
- Printer Features28
- Zebra Print Touch39
Install Hardware Options40
- Field Installable printer Accessories and Options41
- Printer Connectivity Modules42
- Media Handling Options46
- Installing the Attached Power Supply Base Options54
Controls and Indicators56
- User Interface57
  - Standard Interface Controls58
- LCD User Interface62
- Meaning of the Indicator Light Patterns63
- Display Controls and Menus68
  - Navigating through Menu Display Screens69
    - Idle Display (Default Start-up Screen)69
    - Home Menu69
Printer Configuration Menus72
- Adjust Printer Settings73
  - User Menus73
- SETTINGS Menu75
- TOOLS Menu86
- NETWORK103
- BATTERY Menu122
  - BATTERY STATUS122
- LANGUAGE Menu123
- SENSORS130
- PORTS133
- BLUETOOTH138
Setup144
- Printer Setup Overview144
- Select a Location for the Printer145
- Install Printer Options and Connectivity Modules146
- Attaching Power147
- Getting Ready to Print148
  - Preparing and Handling Media148
  - Media Storage Tips148
- Loading Roll Media148
  - Setting Media Sensing by Media type149
  - Instructions for media loading:150
    - Using the Movable Sensor153
    - Loading Roll Media (continued)155
- Loading Thermal Transfer Roll Ribbon156
  - Loading Zebra Transfer Roll Ribbon157
    - Loading Non-Zebra 300 Meter Transfer Ribbon161
- Loading the ZD420 Ribbon Cartridge167
- Run a SmartCal Media Calibration168
  - SmartCal Procedure168
- Test Printing with the Configuration Report169
- Detecting a Media Out Condition170
- Detecting a Ribbon Out Condition171
- Connecting your Printer to a Computer172
  - Pre-install Windows® Printer Drivers172
  - Interface Cable Requirements173
- Wi-Fi and Bluetooth Classic Wireless Connectivity Option178
  - Update Printer Firmware to Finish Option Installations178
Setup for Windows® OS179
- Windows to Printer Communication Setup (Overview)179
- Pre-install Windows® Printer Drivers180
- Setting Up the Wi-Fi Print Server Option181
- Configure Using the ZebraNet Bridge’s Connectivity Wizard182
  - Using a Configuration Script188
    - Saving a Configuration Script189
- Bluetooth Option Configuration190
- After Your Printer is Connected200
  - Testing Communications by Printing200
Print Operations202
- Thermal Printing202
- Determining Your Printer’s Configuration Settings202
- Select a Print Mode203
- Adjusting the Print Quality204
- Darkness Control205
- Adjusting the Print Width206
  - Replacing Supplies while Using the Printer206
- Printing on Fan-Fold Media207
- Printing with Externally Mounted Roll Media209
  - Externally Mounted Roll Media Considerations:209
- Using the Label Dispenser Option210
- Using the Linerless Options214
  - Linerless Printing214
- Sending Files to the Printer215
  - Ribbon Cartridge Programming Commands215
- Printer Fonts216
- EPL Line Mode - Direct Thermal Printers only219
- Zebra® ZKDU — Printer Accessory220
- ZD620 and ZD420 Locking Printer Option221
- ZBI 2.0™ — Zebra Basic Interpreter222
- Setting the Power Failure Recovery Mode Jumper223
USB Host Port and Link-OS Demonstration Examples225
- USB Host225
  - Using USB Host for Firmware Updates226
    - Flash Drive Preparation and Firmware Update226
- USB Host and Printer Usage Examples227
- Using the USB Hosts Port and the NFC Capabilities236
  - Exercise 5: Enter Data for a Stored File with a Smart Device and Print a Label237
Maintenance239
- Cleaning239
- Replacing the Printhead259
- Updating Printer Firmware274
- Other Printer Maintenance275
- RTC Battery275
- Fuses275
Troubleshooting276
- Resolving Alerts and Errors276
- Resolving Print Issues287
- Communication Issues290
- Miscellaneous Issues292
Tools295
- Printer Diagnostics295
- Advanced Mode307
- Factory Test Modes311
Interface Connector Wiring312
- Universal Serial Bus (USB) Interface312
- Serial Port Interface313
  - Connecting the Printer to a DTE Device313
  - Connecting the Printer to a DCE Device314
Dimensions315
- ZD620 / ZD420 Thermal Transfer Models316
- ZD620 / ZD420 Ribbon Cartridge Thermal Transfer Models323
- ZD620 / ZD420 Direct Thermal Models330
Media335
- Types of Thermal Media336
  - Determining Thermal Media Types336
  - General Media and Print Specifications337
ZPL Configuration342
- Managing the ZPL Printer Configuration342
  - ZPL Printer Configuration Format343
- Configuration Setting to Command Cross-reference344
- Printer Memory Management and Related Status Reports347
  - ZPL Programming for Memory Management347

Zebra ZD620 - Alert: PRINTHEAD SHUTDOWN; Possible Cause - 1

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