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Troubleshooting
Issue: Printer Locks-Up
All indicator lights are on and the printer locks up or the printer locks up while restarting.
Possible Cause - 1
The printer memory has been corrupted by an unknown event.
Resolution - 1
1 — Reset the printer to factory defaults. See LOAD DEFAULTS or use the Zebra Setup
Utility
and Open Printer Tools > Action > Load printer defaults.
2 — Reload printer firmware. See Updating Printer Firmware.
3 — If the printer does not recover from this error, call a service technician. This is not a
user serviceable item.
Issue: Erroneous Ribbon Cartridge Faults
1 — Ribbon Out warning, but a ribbon cartridge is installed.
2 — Ribbon Cartridge Authentication error, but a Genuine Zebra Ribbon Cartridge is
installed and has not been refurbished or altered.
Possible Cause
The Ribbon Cartridge Sensor Contact Pins or the Ribbon Cartridge’s Smart Chip’s
contacts may be dirty or the chip may be damaged.
Resolution
1 — Clean the ribbon cartridge’s smart chip contact, if they look contaminated, with alcohol
and a lightly moistened cotton. Try a different cartridge if this does not work.
2 — Clean the Ribbon Cartridge Sensor Contact Pins - see Cleaning Ribbon Cartridge
Sensor.
3 — Reload printer firmware. See Updating Printer Firmware.
4 — If the printer does not recover from this error, call a service technician. This is not a
user serviceable item.
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