ZyXEL Communications AX Series

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Appendix A Customer Support

AX/DX/EX/PX Series User’s Guide

517

Russian Federation

• Zyxel Communications Corp.

• https://www.zyxel.com/ru/ru

Slovakia

•Zyxel Slovakia

• https://www.zyxel.com/sk/sk

Spain

• Zyxel Iberia

• https://www.zyxel.com/es/es

Sweden

• Zyxel Communications A/S

• https://www.zyxel.com/se/sv

Switzerland

•Studerus AG

• https://www.zyxel.com/ch/de-ch

• https://www.zyxel.com/fr/fr

Turkey

• Zyxel Turkey A.S.

• https://www.zyxel.com/tr/tr

• Zyxel Communications UK Ltd.

• https://www.zyxel.com/uk/en-gb

Ukraine

•Zyxel Ukraine

• https://www.zyxel.com/ua/uk-ua

South America

Argentina

• Zyxel Communications Corp.

• https://www.zyxel.com/co/es-co

Brazil

• Zyxel Communications Brasil Ltda.

Main Page

default chapter3
- Document Conventions3
- Contents Overview4
- Table of Contents4
- Table of Contents6
- Part I: User's Guide18
- User's Guide18
- Introducing the Zyxel Device19
- Overview19
- Example Applications22
- WAN Priority22
- Dual-Band Wifi23
- Triple-Band Wifi23
- Multi-Gigabit Ethernet24
- Voip Applications25
- Zyxel Device's USB Support25
- Good Habits for Managing the Zyxel Device27
- Ways to Manage the Zyxel Device27
Chapter 2 Hardware29
- Ax750129
- Hardware29
- LED Indicators Panel29
- DX3300-T0, DX3301-T0, EX3300-T0 and EX3301-T032
- DX3300-T1 and EX3300-T135
- EX3500-T0 and EX3501-T038
- DX5401-B0/1 and EX5401-B0/140
- EX5600-T1, EX5601-T0 and EX5601-T142
- Ex7501-B045
- Px3321-T147
- Px5311-T048
- Ax750150
- Ports Panel50
- DX3300-T0, DX3301-T0, DX5401-B0/B1, EX3300-T0, EX3301-T0 and EX5401-B0/B151
- DX3300-T1 and EX3300-T154
- EX3500-T0 and EX3501-T056
- EX5600-T1, EX5601-T0, and EX5601-T157
- Ex7501-B060
- Px3321-T161
- Px5531-T061
- Transceiver Installation/Removal62
- RESET Button64
- WPS Button64
- Access the Web Configurator65
Chapter 3 Web Configurator65
- Overview65
- Web Configurator65
- Settings Icon67
- Web Configurator Layout67
- Widget Icon74
Chapter 4 Quick Start77
- Quick Start77
- Quick Start Overview77
- Quick Start Setup77
- Quick Start Setup - Time Zone77
- Quick Start Setup - Internet Connection78
- Successful Internet Connection78
- Quick Start Setup - Wifi79
- Unsuccessful Internet Connection79
- Quick Start Setup - Finish80
- Setting up a DSL Connection81
- Web Interface Overview81
- Web Interface Tutorials81
- Wired Network Setup81
- Setting up an Ethernet Connection86
- Wifi Network Setup89
- Changing Security on a Wifi Network90
- Connecting to the Zyxel Device's Wifi Network Using WPS92
- Setting up a Guest Network96
- Setting up Two Guest Wifi Networks on Different Wifi Bands100
- File Sharing105
- USB Applications105
- Media Server108
- Using FTP113
- Configuring a Firewall Rule114
- Network Security114
- Parental Control116
- Configuring a MAC Address Filter for Wired LAN Connections121
- Configuring Voip122
- Internet Calls122
- Adding a SIP Service Provider123
- Adding a SIP Account124
- Configuring a Phone125
- Device Maintenance126
- Making a Voip Call126
- Upgrading the Firmware126
- Backing up the Device Configuration127
- Restoring the Device Configuration128
- App Tutorials130
- App Tutorials Overview130
Chapter 6 App Tutorials130
- What You Can Do130
- Mpro Mesh Network131
- Mpro Mesh Network Connection134
- Preparing Your Zyxel Device134
- Setting up an Mpro Mesh Router and Mpro Mesh Extender with a Wifi or Wired Connection135
- Setting up a Non-Mpro Mesh Router and Mpro Mesh Extender with a Wired Connection142
- Finding the Best Location for the Extenders150
- Checking Your Network Topology152
- Changing the Default Home Wifi Network Name and Password155
- Letting Wifi Clients Connect to the Wifi Network157
- Blocking Internet Access at Specific Times159
- Seeing Currently Connected Client Devices168
- Changing the Client Device Names170
- Blocking Internet Access for Specific Clients Immediately172
- Setting up the Guest Wifi Network175
- Letting Wifi Clients Only Connect to the Internet through the Guest Wifi Network180
- Viewing more App Information and the Online Help182
- Logging out of the Controller Device183
- Part II: Technical Reference185
- Technical Reference185
Chapter 7 Connection Status186
- Connection Status186
- Connection Status Overview186
- Connectivity186
- Icon and Device Name188
- System Info188
- Wifi Settings191
- Guest Wifi Settings193
- Lan194
- The Parental Control Screen196
- Create a Parental Control Profile197
- Broadband199
- Broadband Overview199
Chapter 8 Broadband199
- What You Can Do in this Chapter199
- What You Need to Know200
- Before You Begin203
- Broadband Settings for DSL Routers203
- Add or Edit Internet Connection204
- Broadband Settings for Ethernet, AON and PON Routers212
- Add or Edit Internet Connection214
- Cellular Backup221
- Broadband Advanced Screen227
- Backup WAN231
- Technical Reference232
Chapter 9 Wireless238
- What You Can Do in this Chapter238
- What You Need to Know238
- Wireless238
- Wireless Overview238
- Wireless General Settings239
- More Secure (Recommended)243
- No Security243
- Guest/More AP Screen245
- The Edit Guest/More AP Screen246
- MAC Authentication249
- Wps250
- Wmm252
- Others Screen254
- Channel Status256
- Mesh258
- Mpro Mesh258
- Technical Reference259
- Wifi Network Overview259
- Additional Wifi Terms261
- Wifi Security Overview261
- Bss263
- Signal Problems263
- Mbssid264
- Preamble Type264
- Wifi Protected Setup (WPS)265
Chapter 10 Home Networking271
- Home Networking271
- Home Networking Overview271
- What You Can Do in this Chapter271
- What You Need to Know271
- Before You Begin273
- LAN Setup273
- Before You Begin279
- Static DHCP279
- Upnp281
- LAN Additional Subnet282
- STB Vendor ID284
- TFTP Server Name285
- Wake on LAN285
- Apas286
- Add APAS288
- Technical Reference288
- DHCP Setup289
- DNS Server Addresses289
- Lan Tcp/Ip290
- Turn on Upnp in Windows 10 Example291
- Auto-Discover Your Upnp-Enabled Network Device293
- Web Configurator Access with UPNP in Windows 10296
Chapter 11 Routing299
- Configure Static Route299
- Routing299
- Routing Overview299
- Add or Edit Static Route300
- DNS Route304
- Add or Edit DNS Route305
- Add or Edit Policy Route306
- Policy Route306
- Rip308
- RIP Overview308
Chapter 12 Quality of Service (Qos)309
- Qos Overview309
- Quality of Service (Qos)309
- What You Can Do in this Chapter309
- What You Need to Know309
- Quality of Service General Settings311
- Queue Setup313
- Add a Qos Queue314
- Qos Classification Setup315
- Add or Edit Qos Class316
- Qos Shaper Setup321
- Add or Edit a Qos Shaper322
- Qos Policer Setup322
- Add or Edit a Qos Policer323
- Qos Monitor325
- Technical Reference326
- NAT Overview331
- Network Address Translation (NAT)331
- What You Can Do in this Chapter331
- What You Need to Know331
- Port Forwarding332
- Add or Edit Port Forwarding333
- Port Forwarding333
- Port Triggering335
- Add or Edit Port Triggering Rule337
- Dmz338
- Alg339
- Address Mapping340
- Address Mapping Screen340
- Add New Rule Screen341
- Port Control Protocol (PCP)343
- Sessions343
- Add New Rule Screen345
- NAT Definitions346
- Technical Reference346
- How NAT Works347
- What NAT Does347
- NAT Application348
Chapter 14 DNS350
- Dns350
- DNS Overview350
- What You Can Do in this Chapter350
- DNS Entry351
- What You Need to Know351
- Add or Edit DNS Entry352
- Dynamic DNS352
Chapter 15 IGMP/MLD355
- Igmp/Mld355
- IGMP/MLD Overview355
- The IGMP/MLD Screen355
- What You Need to Know355
Chapter 16 VLAN Group358
- VLAN Group358
- VLAN Group Overview358
- What You Can Do in this Chapter358
- Add or Edit a VLAN Group359
- VLAN Group Settings359
Chapter 17 Interface Grouping361
- Interface Grouping361
- Interface Grouping Overview361
- What You Can Do in this Chapter361
- Interface Group Configuration362
- Interface Grouping Criteria366
Chapter 18 USB Service368
- USB Service368
- USB Service Overview368
- What You Can Do in this Chapter368
- What You Need to Know368
- Before You Begin369
- USB Service369
- Add New Share371
- Add New User Screen372
- Media Server372
Chapter 19 Firewall374
- Firewall374
- Firewall Overview374
- What You Need to Know about Firewall374
- Firewall375
- Firewall General Settings376
- What You Can Do in this Chapter376
- Protocol (Customized Services)377
- Access Control (Rules)378
- Add Customized Service378
- Add New ACL Rule379
- Dos381
- Firewall Rules Overview382
- Firewall Technical Reference382
- Guidelines for Security Enhancement with Your Firewall383
- Security Considerations384
Chapter 20 MAC Filter385
- MAC Filter385
- MAC Filter Overview385
- Add New Rule386
Chapter 21 Home Security388
- Home Security388
- Home Security Overview388
Chapter 22 Parental Control390
- Parental Control390
- Parental Control Overview390
- Parental Control Schedule390
- Add or Edit a Parental Control Profile391
- Define a Schedule392
- Parental Control Scheduled Profile392
- Parental Control Schedule and URL Filter393
- Add or Edit a Parental Control Profile395
Chapter 23 Scheduler Rule399
- Scheduler Rule399
- Scheduler Rule Overview399
- Scheduler Rule Settings399
- Add or Edit a Schedule Rule400
- Certificates401
- Certificates Overview401
Chapter 24 Certificates401
- Local Certificates401
- What You Can Do in this Chapter401
- What You Need to Know401
- Create Certificate Request403
- View Certificate Request404
- Trusted CA405
- Import Trusted CA Certificate406
- View Trusted CA Certificate407
- Certificates Technical Reference408
- Verify a Certificate409
Chapter 25 Voice411
- Voice411
- Voice Overview411
- What You Can Do in this Chapter411
- What You Need to Know about Voip411
- Before You Begin412
- SIP Account412
- Add or Edit SIP Account413
- SIP Service Provider418
- Provider Entry Add/Edit419
- SIP TLS Common423
- Phone424
- Phone Device424
- Phone Device Edit425
- Phone Region426
- Call Rule427
- Call History428
- Technical Reference429
- Quality of Service (Qos)437
- Phone Services Overview438
Chapter 26 Log443
- Log443
- Log Overview443
- What You Can Do in this Chapter443
- What You Need to Know443
- System Log444
- Security Log445
Chapter 27 Traffic Status446
- Traffic Status446
- Traffic Status Overview446
- WAN Status446
- What You Can Do in this Chapter446
- LAN Status448
- NAT Status449
Chapter 28 Voip Status450
- Voip Status450
- Voip Status Screen450
- ARP Table453
- ARP Table Overview453
Chapter 29 ARP Table453
- How ARP Works453
Chapter 30 Routing Table455
- Routing Table455
- Routing Table Overview455
Chapter 31 Multicast Status458
- Multicast Status458
- Multicast Status Overview458
- The IGMP Status Screen458
- The MLD Status Screen459
Chapter 32 Xdsl Statistics460
- Xdsl Statistics460
- Xdsl Statistics Overview460
Chapter 33 WLAN Station Status463
- WLAN Station Status463
- WLAN Station Status Overview463
- Cellular Statistics465
- Cellular Statistics Overview465
- Cellular Statistics Settings465
Chapter 34 Cellular Statistics465
Chapter 35 System467
- System467
- System Overview467
Chapter 36 User Account468
- User Account468
- User Account Overview468
- User Account Add or Edit469
Chapter 37 Remote Management472
- MGMT Services472
- Remote Management472
- Remote Management Overview472
- What You Can Do in this Chapter472
- Trust Domain473
- Add Trust Domain474
Chapter 38 SNMP476
- Snmp476
- SNMP Overview476
- SNMP Settings477
Chapter 39 Time Settings479
- Time479
- Time Settings479
- Time Settings Overview479
Chapter 40 Email Notification482
- Email Notification482
- Email Notification Overview482
- E-Mail Notification Edit483
Chapter 41 Log Setting485
- Log Setting485
- Log Setting Overview485
- Example Email Log488
Chapter 42 Firmware Upgrade489
- Firmware Upgrade489
- Firmware Upgrade Overview489
- Backup/Restore492
- Backup/Restore Overview492
Chapter 43 Backup/Restore492
- Reboot496
Chapter 44 Diagnostic497
- Diagnostic497
- Diagnostic Overview497
- What You Can Do in this Chapter497
- What You Need to Know497
- Diagnostic498
- Ag (CFM)499
- Ah (OAM)500
- OAM Ping501
- Part III: Troubleshooting and Appendices504
- Troubleshooting and Appendices504
Chapter 45 Troubleshooting505
- Power and Hardware Problems505
- Troubleshooting505
- Troubleshooting Overview505
- Device Access Problems506
- Internet Problems509
- Wifi Problems511
- USB Problems512
- Voip Problems512
- Getting more Troubleshooting Help513
- Upnp Problems513
Appendix A Customer Support514
Appendix B Wireless Lans519
Appendix C Ipv6532
Appendix D Services538
Appendix E Legal Information542

ZyXEL Communications AX Series - Page 517

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