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ZyXEL Communications
Network Router
AX Series
ZyXEL Communications AX Series User Manual
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504
P
ART
III
Troubleshooting and
Appendices
Appendices contain general information. Some in
formation may not a
pply to your Zyxel D
evice.
503
505
Table of Contents
default chapter
3
Document Conventions
3
Contents Overview
4
Table of Contents
4
Table of Contents
6
Part I: User's Guide
18
User's Guide
18
Introducing the Zyxel Device
19
Overview
19
Example Applications
22
WAN Priority
22
Dual-Band Wifi
23
Triple-Band Wifi
23
Multi-Gigabit Ethernet
24
Voip Applications
25
Zyxel Device's USB Support
25
Good Habits for Managing the Zyxel Device
27
Ways to Manage the Zyxel Device
27
Chapter 2 Hardware
29
Ax7501
29
Hardware
29
LED Indicators Panel
29
DX3300-T0, DX3301-T0, EX3300-T0 and EX3301-T0
32
DX3300-T1 and EX3300-T1
35
EX3500-T0 and EX3501-T0
38
DX5401-B0/1 and EX5401-B0/1
40
EX5600-T1, EX5601-T0 and EX5601-T1
42
Ex7501-B0
45
Px3321-T1
47
Px5311-T0
48
Ax7501
50
Ports Panel
50
DX3300-T0, DX3301-T0, DX5401-B0/B1, EX3300-T0, EX3301-T0 and EX5401-B0/B1
51
DX3300-T1 and EX3300-T1
54
EX3500-T0 and EX3501-T0
56
EX5600-T1, EX5601-T0, and EX5601-T1
57
Ex7501-B0
60
Px3321-T1
61
Px5531-T0
61
Transceiver Installation/Removal
62
RESET Button
64
WPS Button
64
Access the Web Configurator
65
Chapter 3 Web Configurator
65
Overview
65
Web Configurator
65
Settings Icon
67
Web Configurator Layout
67
Widget Icon
74
Chapter 4 Quick Start
77
Quick Start
77
Quick Start Overview
77
Quick Start Setup
77
Quick Start Setup - Time Zone
77
Quick Start Setup - Internet Connection
78
Successful Internet Connection
78
Quick Start Setup - Wifi
79
Unsuccessful Internet Connection
79
Quick Start Setup - Finish
80
Setting up a DSL Connection
81
Web Interface Overview
81
Web Interface Tutorials
81
Wired Network Setup
81
Setting up an Ethernet Connection
86
Wifi Network Setup
89
Changing Security on a Wifi Network
90
Connecting to the Zyxel Device's Wifi Network Using WPS
92
Setting up a Guest Network
96
Setting up Two Guest Wifi Networks on Different Wifi Bands
100
File Sharing
105
USB Applications
105
Media Server
108
Using FTP
113
Configuring a Firewall Rule
114
Network Security
114
Parental Control
116
Configuring a MAC Address Filter for Wired LAN Connections
121
Configuring Voip
122
Internet Calls
122
Adding a SIP Service Provider
123
Adding a SIP Account
124
Configuring a Phone
125
Device Maintenance
126
Making a Voip Call
126
Upgrading the Firmware
126
Backing up the Device Configuration
127
Restoring the Device Configuration
128
App Tutorials
130
App Tutorials Overview
130
Chapter 6 App Tutorials
130
What You Can Do
130
Mpro Mesh Network
131
Mpro Mesh Network Connection
134
Preparing Your Zyxel Device
134
Setting up an Mpro Mesh Router and Mpro Mesh Extender with a Wifi or Wired Connection
135
Setting up a Non-Mpro Mesh Router and Mpro Mesh Extender with a Wired Connection
142
Finding the Best Location for the Extenders
150
Checking Your Network Topology
152
Changing the Default Home Wifi Network Name and Password
155
Letting Wifi Clients Connect to the Wifi Network
157
Blocking Internet Access at Specific Times
159
Seeing Currently Connected Client Devices
168
Changing the Client Device Names
170
Blocking Internet Access for Specific Clients Immediately
172
Setting up the Guest Wifi Network
175
Letting Wifi Clients Only Connect to the Internet through the Guest Wifi Network
180
Viewing more App Information and the Online Help
182
Logging out of the Controller Device
183
Part II: Technical Reference
185
Technical Reference
185
Chapter 7 Connection Status
186
Connection Status
186
Connection Status Overview
186
Connectivity
186
Icon and Device Name
188
System Info
188
Wifi Settings
191
Guest Wifi Settings
193
Lan
194
The Parental Control Screen
196
Create a Parental Control Profile
197
Broadband
199
Broadband Overview
199
Chapter 8 Broadband
199
What You Can Do in this Chapter
199
What You Need to Know
200
Before You Begin
203
Broadband Settings for DSL Routers
203
Add or Edit Internet Connection
204
Broadband Settings for Ethernet, AON and PON Routers
212
Add or Edit Internet Connection
214
Cellular Backup
221
Broadband Advanced Screen
227
Backup WAN
231
Technical Reference
232
Chapter 9 Wireless
238
What You Can Do in this Chapter
238
What You Need to Know
238
Wireless
238
Wireless Overview
238
Wireless General Settings
239
More Secure (Recommended)
243
No Security
243
Guest/More AP Screen
245
The Edit Guest/More AP Screen
246
MAC Authentication
249
Wps
250
Wmm
252
Others Screen
254
Channel Status
256
Mesh
258
Mpro Mesh
258
Technical Reference
259
Wifi Network Overview
259
Additional Wifi Terms
261
Wifi Security Overview
261
Bss
263
Signal Problems
263
Mbssid
264
Preamble Type
264
Wifi Protected Setup (WPS)
265
Chapter 10 Home Networking
271
Home Networking
271
Home Networking Overview
271
What You Can Do in this Chapter
271
What You Need to Know
271
Before You Begin
273
LAN Setup
273
Before You Begin
279
Static DHCP
279
Upnp
281
LAN Additional Subnet
282
STB Vendor ID
284
TFTP Server Name
285
Wake on LAN
285
Apas
286
Add APAS
288
Technical Reference
288
DHCP Setup
289
DNS Server Addresses
289
Lan Tcp/Ip
290
Turn on Upnp in Windows 10 Example
291
Auto-Discover Your Upnp-Enabled Network Device
293
Web Configurator Access with UPNP in Windows 10
296
Chapter 11 Routing
299
Configure Static Route
299
Routing
299
Routing Overview
299
Add or Edit Static Route
300
DNS Route
304
Add or Edit DNS Route
305
Add or Edit Policy Route
306
Policy Route
306
Rip
308
RIP Overview
308
Chapter 12 Quality of Service (Qos)
309
Qos Overview
309
Quality of Service (Qos)
309
What You Can Do in this Chapter
309
What You Need to Know
309
Quality of Service General Settings
311
Queue Setup
313
Add a Qos Queue
314
Qos Classification Setup
315
Add or Edit Qos Class
316
Qos Shaper Setup
321
Add or Edit a Qos Shaper
322
Qos Policer Setup
322
Add or Edit a Qos Policer
323
Qos Monitor
325
Technical Reference
326
NAT Overview
331
Network Address Translation (NAT)
331
What You Can Do in this Chapter
331
What You Need to Know
331
Port Forwarding
332
Add or Edit Port Forwarding
333
Port Forwarding
333
Port Triggering
335
Add or Edit Port Triggering Rule
337
Dmz
338
Alg
339
Address Mapping
340
Address Mapping Screen
340
Add New Rule Screen
341
Port Control Protocol (PCP)
343
Sessions
343
Add New Rule Screen
345
NAT Definitions
346
Technical Reference
346
How NAT Works
347
What NAT Does
347
NAT Application
348
Chapter 14 DNS
350
Dns
350
DNS Overview
350
What You Can Do in this Chapter
350
DNS Entry
351
What You Need to Know
351
Add or Edit DNS Entry
352
Dynamic DNS
352
Chapter 15 IGMP/MLD
355
Igmp/Mld
355
IGMP/MLD Overview
355
The IGMP/MLD Screen
355
What You Need to Know
355
Chapter 16 VLAN Group
358
VLAN Group
358
VLAN Group Overview
358
What You Can Do in this Chapter
358
Add or Edit a VLAN Group
359
VLAN Group Settings
359
Chapter 17 Interface Grouping
361
Interface Grouping
361
Interface Grouping Overview
361
What You Can Do in this Chapter
361
Interface Group Configuration
362
Interface Grouping Criteria
366
Chapter 18 USB Service
368
USB Service
368
USB Service Overview
368
What You Can Do in this Chapter
368
What You Need to Know
368
Before You Begin
369
USB Service
369
Add New Share
371
Add New User Screen
372
Media Server
372
Chapter 19 Firewall
374
Firewall
374
Firewall Overview
374
What You Need to Know about Firewall
374
Firewall
375
Firewall General Settings
376
What You Can Do in this Chapter
376
Protocol (Customized Services)
377
Access Control (Rules)
378
Add Customized Service
378
Add New ACL Rule
379
Dos
381
Firewall Rules Overview
382
Firewall Technical Reference
382
Guidelines for Security Enhancement with Your Firewall
383
Security Considerations
384
Chapter 20 MAC Filter
385
MAC Filter
385
MAC Filter Overview
385
Add New Rule
386
Chapter 21 Home Security
388
Home Security
388
Home Security Overview
388
Chapter 22 Parental Control
390
Parental Control
390
Parental Control Overview
390
Parental Control Schedule
390
Add or Edit a Parental Control Profile
391
Define a Schedule
392
Parental Control Scheduled Profile
392
Parental Control Schedule and URL Filter
393
Add or Edit a Parental Control Profile
395
Chapter 23 Scheduler Rule
399
Scheduler Rule
399
Scheduler Rule Overview
399
Scheduler Rule Settings
399
Add or Edit a Schedule Rule
400
Certificates
401
Certificates Overview
401
Chapter 24 Certificates
401
Local Certificates
401
What You Can Do in this Chapter
401
What You Need to Know
401
Create Certificate Request
403
View Certificate Request
404
Trusted CA
405
Import Trusted CA Certificate
406
View Trusted CA Certificate
407
Certificates Technical Reference
408
Verify a Certificate
409
Chapter 25 Voice
411
Voice
411
Voice Overview
411
What You Can Do in this Chapter
411
What You Need to Know about Voip
411
Before You Begin
412
SIP Account
412
Add or Edit SIP Account
413
SIP Service Provider
418
Provider Entry Add/Edit
419
SIP TLS Common
423
Phone
424
Phone Device
424
Phone Device Edit
425
Phone Region
426
Call Rule
427
Call History
428
Technical Reference
429
Quality of Service (Qos)
437
Phone Services Overview
438
Chapter 26 Log
443
Log
443
Log Overview
443
What You Can Do in this Chapter
443
What You Need to Know
443
System Log
444
Security Log
445
Chapter 27 Traffic Status
446
Traffic Status
446
Traffic Status Overview
446
WAN Status
446
What You Can Do in this Chapter
446
LAN Status
448
NAT Status
449
Chapter 28 Voip Status
450
Voip Status
450
Voip Status Screen
450
ARP Table
453
ARP Table Overview
453
Chapter 29 ARP Table
453
How ARP Works
453
Chapter 30 Routing Table
455
Routing Table
455
Routing Table Overview
455
Chapter 31 Multicast Status
458
Multicast Status
458
Multicast Status Overview
458
The IGMP Status Screen
458
The MLD Status Screen
459
Chapter 32 Xdsl Statistics
460
Xdsl Statistics
460
Xdsl Statistics Overview
460
Chapter 33 WLAN Station Status
463
WLAN Station Status
463
WLAN Station Status Overview
463
Cellular Statistics
465
Cellular Statistics Overview
465
Cellular Statistics Settings
465
Chapter 34 Cellular Statistics
465
Chapter 35 System
467
System
467
System Overview
467
Chapter 36 User Account
468
User Account
468
User Account Overview
468
User Account Add or Edit
469
Chapter 37 Remote Management
472
MGMT Services
472
Remote Management
472
Remote Management Overview
472
What You Can Do in this Chapter
472
Trust Domain
473
Add Trust Domain
474
Chapter 38 SNMP
476
Snmp
476
SNMP Overview
476
SNMP Settings
477
Chapter 39 Time Settings
479
Time
479
Time Settings
479
Time Settings Overview
479
Chapter 40 Email Notification
482
Email Notification
482
Email Notification Overview
482
E-Mail Notification Edit
483
Chapter 41 Log Setting
485
Log Setting
485
Log Setting Overview
485
Example Email Log
488
Chapter 42 Firmware Upgrade
489
Firmware Upgrade
489
Firmware Upgrade Overview
489
Backup/Restore
492
Backup/Restore Overview
492
Chapter 43 Backup/Restore
492
Reboot
496
Chapter 44 Diagnostic
497
Diagnostic
497
Diagnostic Overview
497
What You Can Do in this Chapter
497
What You Need to Know
497
Diagnostic
498
Ag (CFM)
499
Ah (OAM)
500
OAM Ping
501
Part III: Troubleshooting and Appendices
504
Troubleshooting and Appendices
504
Chapter 45 Troubleshooting
505
Power and Hardware Problems
505
Troubleshooting
505
Troubleshooting Overview
505
Device Access Problems
506
Internet Problems
509
Wifi Problems
511
USB Problems
512
Voip Problems
512
Getting more Troubleshooting Help
513
Upnp Problems
513
Appendix A Customer Support
514
Appendix B Wireless Lans
519
Appendix C Ipv6
532
Appendix D Services
538
Appendix E Legal Information
542
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ZyXEL Communications AX Series Specifications
General
Brand
ZyXEL Communications
Model
AX Series
Category
Network Router
Language
English
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