Canon imageCLASS LBP6780dn - Page 64

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Technology > Embedded RDS > Error code and strings
Technology > Embedded RDS > Error code and strings
No. Code Error strings Cause Remedy
18 8xxx 2003 Network is not
ready, try later
Communication attempted
without conrming network
connection, just after booting up
a device in which the network
preparations are not ready.
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
Perform a communication
test (COM-TEST) about 60
seconds later, after turn on
the device.
19 8xxx 2004 Server
response error
([Hexadecimal])
[Error detailed in
the UGW] *1)
Communication with UGW has
been successful, but an error of
some sort has prevented UGW
from responding.
Try again after a period of
time.
Check detailed error code
(Hexadecimal) and [Error
details in UGW] from UGW
displayed after the message.
20 8xxx 200A Server connection
error
• TCP/IP communication fault
• The IP address of device is
not set.
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
21 8xxx 200B Server address
resolution error
Server address name resolution
has failed.
Check that the value of URL
of UGW (RGW-ADDRESS)
is https://a01.ugwdevice.net/
ugw/agentif010.
22 8xxx 2014 Proxy connection
error
Could not connect to proxy
server due to improper address.
Check proxy server address
and re-enter as needed.
23 8xxx 2015 Proxy address
resolution error
Could not connect to proxy
server due to name resolution
error of proxy address.
Check that the proxy
server name is correct. If
the proxy server name is
correct, check the DNS
connection, as per the initial
procedures described in the
troubleshooting.
24 8xxx 201E Proxy
authentication error
Proxy authentication is failed. Check the user name and
password required in order
to login to the proxy, and re-
enter as needed.
25 8xxx 2028 Server certicate
error
• No route certicate installed
in device.
• Certicate other than that
initially registered in the user’s
operating environment is
being used, but has not been
registered with the device.
Install the latest device
system software. (Upgrade)
26 8xxx 2029 Server certicate
verify error
The server certicate verication
error occurred.
Check that the value of URL
of UGW (RGW-ADDRESS)
is https://a01.ugwdevice.net/
ugw/agentif010.
No. Code Error strings Cause Remedy
27 8xxx 2046 Server certicate
expired
• The route certicate
registered with the device has
expired.
• Certicate other than that
initially registered in the user’s
operating environment is
being used, but has not been
registered with the device.
• The device time and date
is outside of the certicated
period.
Check that the device time
and date are correctly set.
If the device time and date
are correct, upgrade to the
latest system software.
28 8xxx 2047 Server response
time out
Due to network congestion, etc.,
the response from UGW does
not come within the specied
time. (HTTPS level time out)
If this error occurs when the
communication test is being
run or Service Browser is
being set, try again after a
period of time.
29 8xxx 2048 Service not found There is a mistake in the UGW
URL, and UGW cannot be
accessed. (Path is wrong)
Check that the value of URL
of UGW (RGW-ADDRESS)
is https://a01.ugwdevice.net/
ugw/agentif010.
30 8xxx 2052 URL error The data which is not URL is
inputted into URL eld.
Check that the value of URL
of UGW (RGW-ADDRESS)
is https://a01.ugwdevice.net/
ugw/agentif010.
31 8xxx 2063 SOAP Fault SOAP communication error has
occurred.
Check that the value of port
number of UGW (RGW-
PORT) is 443.
32 xxxx xxxx Device internal
error
An internal error, such as
memory unavailable, etc.,
has occurred during a device
internal error phase.
Turn the device OFF/ ON.
Or replace the device system
software. (Upgrade)
33 xxxx xxxx SUSPEND:
Initialize Failure!
Internal error occurred at the
initiating E-RDS.
Turn the device OFF/ ON.
*1) [Hexadecimal]: indicates an error code returned from UGW.
[Error details in UGW]: indicates error details returned from UGW.
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