EasyManua.ls Logo

Cisco CRS-1 - Carrier Routing System Router

Cisco CRS-1 - Carrier Routing System Router
436 pages
To Next Page IconTo Next Page
To Next Page IconTo Next Page
To Previous Page IconTo Previous Page
To Previous Page IconTo Previous Page
Loading...
Chapter 6 Configuring Cisco Applications
Adding Application Triggers
6-18
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
You can use either of two methods to add a trigger to an application: Add the
trigger from the Cisco Application web page or add the trigger from the JTAPI or
HTTP Triggers web pages available from the Subsystem menu.
This section contains the following procedures:
Adding a JTAPI Trigger, page 6-18
Adding an HTTP Trigger, page 6-20
Related Topics
About CRS Applications, page 6-2
Managing Scripts, page 6-24
Provisioning the JTAPI Subsystem, page 3-4
Provisioning the HTTP Subsystem, page 5-8
Adding a JTAPI Trigger
You must add JTAPI triggers to invoke Cisco applications in response to incoming
contacts.
A JTAPI trigger responds to calls that arrive on a specific route point by selecting
telephony and media resources to serve the call and invoking an application script
to handle the call.
This section contains the following procedures:
Adding JTAPI Triggers from an Application Web Page, page 6-19
Adding JTAPI Triggers from the JTAPI Subsystem, page 6-19
Related Topics
Adding a JTAPI Trigger, page 6-18
Provisioning the JTAPI Subsystem, page 3-4

Table of Contents

Other manuals for Cisco CRS-1 - Carrier Routing System Router

Related product manuals