Chapter 9 Managing the Cisco CRS Datastores
The CRS Datastore Control Center
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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The CRS Datastore Control Center
CRS Cluster configuration is not complete until Agent, Historical, and Repository
publishers are configured.
Note CRS only supports datastore publishers on a single server/node.
The Datastore Control Center allows you to configure and manage the following
data across all servers in the cluster:
• Agent records
• Historical records
• Repository data, such as prompts, grammars and documents
• Configuration data for historical reporting
Access the Datastore Control Center by selecting Applications > Datastore
Control from the CRS Administration menu bar.
Use the Datastore Control Center to:
• Obtain an overview of the datastores in the cluster and their relationships.
• Manage the datastore read/write access.
• Monitor and control the replication agents. (Available for Agent, Historical,
and Repository datastores, only.)
• Activate the publisher.
The table below describes the datastores available and what they contain.
Use the navigation hyperlinks in to access the configuration web pages.
Datastore Name Description
Historical This datastore contains Historical Report data.
Repository This datastore contains prompts tables, grammar tables, and document tables
Agent This datastore contains agent configuration information, agent report data, and
metadata for recorded files.
Configuration This datastore contains Cisco CRS system configuration information.