Chapter A Cisco CRS Licensing Packages
Historical Report Availability by License Package
A-4
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Historical Report Availability by License Package
The table that follows lists the historical reports available with each license
package.
CRS Services Availability by License Package
The table that follows lists the CRS Services available with each license package.
Historical Report Type Unified QM
Unified
IP IVR
Unified CCX
Standard
Unified CCX
Enhanced
Unified CCX
Premium
Unified IP IVR X X X X X
Unified CCX Standard X
Unified CCX Enhanced X X
CRS Services None
1
Unified
QM
Unified
IP IVR
Unified CCX
Standard
Unified CCX
Enhanced
Unified
CCXPremium
CRS Cluster View Daemon X X X X X X
CRS Administration X X X X X X
CRS Engine X X X X
Cisco Desktop Call/Chat
Service
XXX
Cisco Desktop Enterprise
Service
XXX
Cisco Desktop IP Phone
Agent Service
XXX
Cisco Desktop LDAP
Monitor Service
XXX
Cisco Desktop License and
Resource Manager
XXX
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