Chapter 15 The Subsystems Menu
The Unified ICME Menu Option
15-14
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Note Before creating a team, you must set up supervisors using the User Management
page.
To access this configuration area, click the Teams hyperlink on the navigation bar
of any Unified CCX Configuration web page.
The Add a New Team Hyperlink
Click the Add a new Team hyperlink on the Teams summary web page. The Team
Configuration page appear.
Use the Team Configuration area to add a new team.
The Team configuration area of the Unified CCX Configuration web page
contains the following hyperlink:
• Open Printable Report of this Team Configuration—Click this hyperlink
to open the report in a new window and send it to a printer.
The Unified ICME Menu Option
Note If you are using Unified CCX with the gateway solution, Unified CCGX, please
see the Cisco Unified CCGX Deployment Guide. The instructions for configuring
Unified CCX with that solution differs from what is described in this guide.
Unified CCGX provides for the integration of the Unified ICME system with
Unified CCX by way of the Unified CCGX. The Unified CCGX is a Peripheral
Gateway (PG) which you configure on the Unified ICME software.
The Cisco CRS system uses the Unified ICME subsystem of the CRS Engine to
communicate with Unified ICME software to direct calls to other systems such as
interactive voice response units (VRUs) and ACD systems, as part of the Unified
ICME solution.
Use the Unified ICME Configuration web pages to add or modify Unified ICME
configuration parameters and to modify VRU script information.
Choose Subsystems > ICM from the CRS Administration menu bar to access the
Unified ICME Configuration summary web page.
To Next Page
Loading...
Need help?
General
