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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 6 Configuring Cisco Applications
Managing Scripts
Refreshing Scripts
Caution If a large number of VRU scripts are configured for your system, the Upload a
New Script and Refresh Scripts operations can take a long time to complete.
These tasks can also result in high CPU utilization.
When you make changes to a script, you must refresh the script in order to direct
all the applications and subsystems that use this script to reload the new version.
There are two script refresh options:
• Individual script refresh
• Bulk script refresh
Individual Script Refresh
To refresh an individual script on the Cisco CRS server from the repository
(RDS), complete the following steps.
Procedure
Step 1 From the CRS Administration menu bar, choose Applications > Script
Management.
The Script Management page opens.
Step 2 Click on the default folder.
The Script Management page opens to display the contents of the
default folder.
Step 3 Click the Refresh icon in the row that contains the script to refresh.
The script information refreshes and the Script Management page reappears.
Related Topics
• About CRS Applications, page 6-2
• Uploading New Scripts, page 6-25
• Viewing or Downloading a Script File, page 6-27
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