Chapter 11 Reporting on Real-Time CRS Data
The Application Reporting User Interface
11-26
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Contacts by Application Task ID
This report displays the same report as the Contact report (see the “The Contacts
Menu Option” section on page 11-13,) with the exception that the Contacts by
Application Task ID report has been filtered using only the contact currently being
managed by the selected application task.
Engine Tasks by Application Task ID
This report displays the same report as the Engine Task reports (see the “The
Engine Tasks Menu Option” section on page 11-12,) except that the Engine Tasks
by Application Task ID report has been filtered to display only the engine tasks
that are associated with the application task.
Contacts
When you use the Views options with the Contacts report, the Views menu
contains only the Detailed Info option.
The Detailed Info option provides various detailed information, depending on the
type of contact selected. For example, if the contact is a call, the Calling Party
number, the Called Number, and so on, are displayed for that particular call.
For more information, please see the “Accessing Detailed Call Contact
Information” section on page 11-14.
Applications
When you use the Views options with the Application reports, the Views menu
contains only the Application Tasks by Application Name option.
The Application Task By Application Name report displays the same report as the
Application Task report (see Application Tasks, page 11-25), except that the
Application Task By Application Name report is filtered using only the active
application tasks associated with this application.
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