CHAPTER
14-1
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
14
The Applications Menu
The Applications menu contains the following menu options:
• Application Management—to add, configure, copy, delete, or refresh a
specific application. (see The Application Management Menu Option,
page 14-2.)
• Script Management—to add a new script and to view, refresh, upload, or
delete an existing script. (see The Script Management Menu Option,
page 14-3.)
• Prompt Management/Grammar Management/Document
Management—to display, modify, or delete existing prompts, grammars and
documents, and to add new prompts, grammars and documents. (see Prompt
Management, page 14-4.)
• AAR Management—to upload AAR files to Cisco CRS. (see AAR
Management, page 14-8.)