Chapter 8 Managing the Cisco CRS System
Managing CRS LDAP Server Information
8-28
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
• You must first migrate the minimum required users. The minimum required
list include the following users:
–
Administrator: See Creating a Remote Monitoring Supervisor,
page 4-36.
–
JTAPI user: See Configuring a JTAPI Provider, page 3-6.
–
RmCm user (if Unified CCX is used): See Configuring the RM JTAPI
Provider, page 4-5.
• After the LDAP migration process, all subsystems are restarted when you
restart the CRS Node Manager service. In the LDAP directory (to which you
are migrating), you need to enter the login username and password for each
minimum required user to perform the following actions:
–
To allow the administrator to log in to CRS.
–
To bring up the JTAPI subsystem
–
To bring up the RmCm subsystem (if Unified CCX is used).
• You can migrate telephone users, supervisors, and agents (see Modifying
Agents on Teams, page 4-42) only after you finish the Unified CM migration
step during the migration process. You will need the login username and
password for each user.
Additional References
Refer to the following references for additional information:
–
Cisco Unified CCX 4.x Solution Reference Network Design, Release 4.x
(Appendix C in particular) at the following website:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_i
mplementation_design_guides_list.html
–
Cisco Customer Response Solutions Installation Guide at the following
website:
http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c10
97/ccmigration_09186a00804a2794.pdf
–
Installing the Cisco Customer Directory Configuration Plugin for
Unified CM at the following website.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installat
ion_guides_list.html
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