Chapter 16 The Tools Menu
The Historical Reporting Menu Option
16-8
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Click the User Configuration hyperlink on the navigation bar of the Historical
Reporting Configuration web page to access the User Configuration web page.
Use the User Configuration for User area to select a reporting package for this
user from the list of installed reporting packages.
Use the arrow buttons to toggle highlighted selections between the Installed
Report Page and Selected Reporting Package fields.
Related topic
Specifying Users for Historical Reporting, page 10-4
The Purge Schedule Hyperlink
Use the Purge Schedule Configuration area of the Historical Reports
Configuration web page to control the daily purge schedule and specify how long
records should persist before the system purges them.
To access the Purge Schedule Configuration area, click the Purge Schedule
Configuration hyperlink on the navigation bar of the Historical Reporting
Configuration web page.
Related Topic
Configuring Automatic Purging, page 10-6
The Purge Schedule Configuration Hyperlink
Use the Purge Schedule Configuration area of the Historical Reports
Configuration web page to specify database size criteria for the purge and to
whom purge notification should be sent.
To access the Purge Schedule Configuration area, click the Purge Schedule
Configuration hyperlink on the navigation bar of the Historical Reporting
Configuration web page.
Related Topic
Configuring Purge Schedule Configuration Parameters, page 10-8
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