Cisco CRS-1 - Carrier Routing System Router User Manual

Contents
iv
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Unified IP IVR 1-4
Unified CCX 1-5
Unified QM 1-6
About CRS Cluster Architecture 1-6
About the CRS Active Server 1-7
About the Cisco CRS Engine 1-8
Setting Up Cisco CRS 1-10
Provisioning the Telephony and Media Subsystems 1-10
Provisioning the Cisco CRS Subsystems 1-11
Provision the Unified CCX Subsystem 1-11
Provision the Additional CRS Subsystems 1-12
Configuring Cisco CRS Applications 1-13
Available Applications 1-13
Managing Scripts, Prompts, Grammars, and Documents 1-14
Configuring Cisco CRS Historical Reporting 1-14
Running and Managing Cisco CRS 1-15
Where To Go From Here? 1-16
CHAPTER 2 Introducing the CRS Administration Web Interface 2-1
Accessing the CRS Administration Web Interface 2-2
The CRS Administration Menu Bar and Menus 2-3
CRS Configuration Web Pages 2-4
Using the Navigation Bar 2-5
Using Other Hyperlinks and Buttons 2-5
PART 2 Cisco Customer Response Solutions: Configuration
CHAPTER 3 Provisioning Telephony and Media 3-1
About CRS Telephony and Media 3-2

Cisco CRS-1 - Carrier Routing System Router Specifications

General

Brand	Cisco
Model	CRS-1 - Carrier Routing System Router
Category	Network Router
Language	English