CHAPTER
16-1
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
16
The Tools Menu
The Tools menu of the Cisco CRS Administration web interface provides access
to system tools you can use to perform a variety of administrative tasks.
The Tools menu contains the following menu options:
• Alarm Definition—to use the alarm catalog to find information about an
alarm message name (see The Alarm Definition Menu Option, page 16-2).
• Plug-ins—to download plug-ins that you can use to enhance the CRS Engine
(see The Plug-ins Menu Option, page 16-2).
• Real-time Reporting—to generate reports that provide detailed information
about the status of your CRS system (see The Real-time Reporting Menu
Option, page 16-3).
• Real-time Snapshot Config—to configure the CRS database connection to a
wallboard display (see The Real-time Snapshot Config Menu Option,
page 16-3).
• Historical Reporting—to perform Historical Reporting tasks, including
configuring the database server, synchronizing data, configuring users,
installing client software, and purging your database (see The Historical
Reporting Menu Option, page 16-6).
• User Management—to assign access levels to administrators and
supervisors (see The User Management Menu Option, page 16-9).
• Troubleshooting Tips—to search the troubleshooting database for
suggestions on how to solve problems that may arise in the performance of
your CRS system (see The Troubleshooting Tips Menu Option, page 16-12).