Chapter 7 Managing Prompts, Grammars, Documents, and Custom Files
Managing AAR Files
7-22
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
• applications. This directory stores all application configuration files (see
The application Subdirectory Attributes, page 7-28).
• subsystems. This directory stores all subsystem configuration files (see The
subsystems Subdirectory Attributes, page 7-30).
• steps. This directory stores all steps configuration files (see The steps
Subdirectory Attributes, page 7-31).
The Prompts, Grammars, Documents, and Scripts Directories
The AAR files features also provides directories to store prompts, grammars,
documents, and scripts to be uploaded to the Repository.
The AAR directory structure mirrors the function of the CRS Prompt, Grammar,
Documents, and Scripts Management web pages. Each directory corresponds to
each language for which to install prompts, grammars, documents and scripts.
Languages are defined using the Java Locale standard and the special default
directory is used for prompts, grammars, and documents that are common to all
languages.
Only CRS supported prompt files and extensions are allowed within each
directory. The maximum length of each individual folder name and file name
within a directory is 64 characters.
The Prompts Directory
The Prompts directory stores prompts that must be uploaded to the prompt
repository (to make it seem like they were uploaded through CRS Prompt
Management).
The Grammars Directory
The Grammars directory stores grammars that must be uploaded to the grammar
repository (to make it seem like they were uploaded through CRS Grammar
Management).
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