15-13
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 15 The Subsystems Menu
The RmCm Menu Option
Assigning Resources and CSQs to a Remote Supervisor
Use the Remote Monitor configuration web page to assign a Supervisor a list of
Resources and CSQs that he/she is allowed to monitor.
To access the Remote Monitoring Configuration web page, click a User ID value.
Related Topic
Configuring and Using Remote Monitoring, page 4-35
Agent Based Routing Settings Configuration
Note The Agent Based Routing Settings hyperlink appears on the navigation bar of
the Unified CCX Configuration web page only if you purchased a Unified CCX
Enhanced or Premium license packages.
Use the Agent Based Routing Settings areas of the Unified CCX Configuration
web page to configure Automatic Work and Wrapup Time.
To access this configuration area, click the Agent Based Routing Settings
hyperlink on the navigation bar of any Unified CCX Configuration web page.
Related Topic
Configuring Agent-Based Routing, page 4-38
Teams Configuration
Note The Teams hyperlink appears on the navigation bar of the Unified CCX
Configuration web page only if you have purchased Unified CCX Enhanced.
Use the Teams area of the Unified CCX Configuration web page to create or
associate teams with various agents, CSQs, and supervisors.
To Next Page
Loading...
Need help?
General
