Chapter 7 Managing Prompts, Grammars, Documents, and Custom Files
Managing Languages
7-8
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
• Renaming a Language, page 7-9
• Deleting a Language, page 7-9
• Upload Zip files to a Language Folder, page 7-10
• Unzipping a Document File After Uploading, page 7-11
Creating a New Language
Use this procedure to create a new Prompt, Grammar, or Document language
folder in the Repository datastore.
Procedure
Step 1 From the CRS Administration menu bar, choose Applications >
Prompt/Grammar/Document Management.
The Prompt/Grammar/Document Management summary web page opens.
Step 2 Click the Create Language hyperlink.
A dialog box opens.
Step 3 Do one of the following:
• Select a value from the Language drop-down list.
• Click Edit, specify a language name, and click OK.
Step 4 Click Create.
A new language folder Name appears on the summary web page.