15-19
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 15 The Subsystems Menu
The Cisco Media Menu Option
Related Topic
Provisioning the eMail Subsystem, page 5-16
The Cisco Media Menu Option
The Cisco CRS system uses the Media subsystem of the CRS Engine to configure
Cisco Media Termination (CMT) dialog groups that can be used to handle simple
Dual-Tone Multi-Frequency (DTMF) based dialog interactions with customers. A
dialog group is a pool of dialog channels in which each channel is used to perform
dialog interactions with a caller.
Select Subsystems > Cisco Media from the CRS Administration menu bar to
access the Cisco Media Termination Dialog Group Configuration summary web
page opens.
To modify an existing CMT dialog group, click any hyperlink within the trigger’s
summary table entry; Cisco Media Termination Dialog Group Configuration web
page opens.
To add a new CMT dialog group, click the Add a New CMT Dialog Control
Group hyperlink. (For more information, see the section that follows.)
Add a New CMT Dialog Control Group Hyperlink
Click the Add a New CMT Dialog Control Group hyperlink on the Cisco Media
Termination Dialog Group Configuration summary page to access the
Cisco Media Termination Dialog Group Configuration web page.
Related Topic
Provisioning the Cisco Media Subsystem, page 3-20
The MRCP ASR Menu Option
The Cisco CRS system uses the MRCP ASR (Automatic Speech Recognition)
subsystem to allow users to navigate through a menu of options by speaking instead
of pressing keys on a touch-tone telephone.
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