Chapter 5 Provisioning Additional Subsystems
About Additional Subsystems
5-2
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
About Additional Subsystems
Your CRS system may include some or all of the following additional subsystems:
• The Unified ICME subsystem—The Cisco CRS system uses the Unified
ICME subsystem to communicate with Unified ICME, which is used by
Unified CCX to manage call distribution across sites and call-processing
environments.
Note If you are using Unified CCX with the Unified Gateway solution,
please see the Unified Gateway Deployment Guide. The instructions
for configuring Unified CCX with that solution differs from what is
described in this guide. The Unified Gateway provides for the
integration of the Unified ICME system with Unified CCX by way of
the Unified Gateway. The Unified Gateway is a Peripheral Gateway
(PG) which you configure on the Unified ICME software.
• The HTTP subsystem—The Cisco CRS system uses the HTTP subsystem to
enable CRS applications to respond to requests from a variety of web clients,
including computers and IP phones.
• The Database subsystem—The Cisco CRS system uses the Database
subsystem to enable CRS applications to interact with customer provided
enterprise database servers in order to make database information accessible
to contacts.
• The eMail subsystem—The Cisco CRS system uses the eMail subsystem to
communicate with your e-mail server and enable your applications to create
and send e-mail.
If you plan to run applications that use any of the additional CRS subsystems
included in your CRS package, you should now provision those subsystems. The
CRS system uses these additional subsystems to communicate with supporting
systems such as Unified ICME, web servers, database servers, and e-mail servers.
Note You need to provision a particular subsystem only if you are using CRS
applications that require it.
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