CHAPTER
5-1
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
5
Provisioning Additional Subsystems
To provision additional subsystems, you must complete the following tasks:
• Log into the CRS Administration (see the Accessing the CRS Administration
Web Interface, page 2-2).
• Provision your telephony and media resources (see the “About CRS
Telephony and Media” section on page 3-2).
• Provision your Unified CCX subsystem, if required (see the “About Unified
CCX” section on page 4-2)
The following sections introduce the additional Cisco CRS subsystems and
explain how to provision them.
• About Additional Subsystems, page 5-2
• Provisioning the Unified ICME Subsystem, page 5-3
• Provisioning the HTTP Subsystem, page 5-8
• Provisioning the Database Subsystem, page 5-12
• Provisioning the eMail Subsystem, page 5-16
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