Chapter 4 Provisioning Cisco Unified CCX
Creating, Modifying, and Deleting Teams
4-40
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Note All agents that are not specifically configured to be part of any team belong to the
default team. A default team is created automatically by the system; you cannot
delete it.
This section describes:
• Creating a Team Supervisor, page 4-40
• Creating Teams, page 4-41
• Modifying Agents on Teams, page 4-42
• Deleting a Team, page 4-43
Creating a Team Supervisor
Use the User Management web page to assign supervisor privileges to a user.
Procedure
Step 1 From the CRS Administration menu bar, choose Tools > User Management.
Step 2 Do the following:
a. Select a User ID in the CMUsers list.
b. Select the S- Supervisor checkbox.
c. Use the arrow icon to move the User ID to the CRS Administrator /
Supervisor list.
d. Click Update.
The system lists the existing Administrators and Supervisors.
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