8-21
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 8 Managing the Cisco CRS System
Managing CRS LDAP Server Information
You can configure multiple directory servers, in order of priority, to be used if a
failover occurs. Each of these directory servers stores Cisco CRS configuration
data and scripts. If a failover occurs, the CRS server will attempt to use the first
alternative directory server that you have configured, then the second server, and
so on.
Note Each directory server must be in the same cluster for this failover to work. In
addition, when using a DCD cluster, Publisher needs to be running in order to
make any configuration changes.
The CRS server can receive directory information from one IP telephony
directory and application configuration and script logic from a repository on
another server.
This section contains the following topics:
• Adding LDAP Server Information, page 8-21
• Additional DCD Information, page 8-25
• Additional AD Information, page 8-26
• Additional ND Information, page 8-26
• Migrating LDAP Information, page 8-26
Adding LDAP Server Information
To add LDAP server Information, complete the following steps.
Procedure
Step 1 From the CRS Administration menu bar, choose System > LDAP Information.
The LDAP server information web page opens. The table that follows show the
fields of the Unified CM LDAP Server Information web page.
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