7-3
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 7 Managing Prompts, Grammars, Documents, and Custom Files
Managing Grammar Files
When you click on a hyperlink in the Name folder column, a secondary page
appears. From this page, you can create a subfolder or upload a new Prompt,
Grammar, or Document.
Related Topics
• Managing Grammar Files, page 7-3
• Managing Document Files, page 7-4
• Managing Languages, page 7-7
• Recording and Uploading Prompt Files, page 7-11
• Managing Custom Files, page 7-15
• Managing AAR Files, page 7-18
• Managing Scripts, page 6-24
Managing Grammar Files
The CRS system uses specific grammars when recognizing and responding to
caller response to prompts. A grammar is a specific set of all possible spoken
phrases and/or Dual Tone Multi-Frequency (DTMF) digits to be recognized by
CRS applications and acted upon during run time.
Several system-level grammar files are loaded during Cisco CRS installation.
However, any file you create needs to be made available to the CRS Engine before
a CRS application can use them. This is done through the CRS cluster’s
Repository datastore, where the grammar files are created, stored, and updated.
Date Modified The date when the document was last uploaded or changed.
Modified by The user ID of the person who performed these modifications.
Actions The following icons:
• Delete - Click to remove the folder and its contents from the repository.
• Rename - Click to rename the folder in the repository.
• Refresh - Click to rename the folder in the repository.
• Upload - (For files, only.) Click to upload a file to the repository.
Field Description
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