Chapter A Cisco CRS Licensing Packages
Application Availability by License Package
A-2
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Application Availability by License Package
The table that follows lists the applications available with each license package.
Trigger Availability by License Package
The table that follows lists the triggers available with each license package.
Subsystem Availability by License Package
The table that follows lists the subsystems available with each license package.
Application Unified QM
Unified
IP IVR
Unified CCX
Standard
Unified CCX
Enhanced
Unified CCX
Premium
Cisco Script Application X X X X
Busy X X X X X
Ring No Answer X X X X X
Unified ICME Post Routing X X
Unified ICME Translation
Routing
XX
Trigger Unified QM
Unified
IP IVR
Unified CCX
Standard
Unified CCX
Enhanced
Unified CCX
Premium
JTAPI X X X X X
HTTP X X
Subsystem Unified QM
Unified
IP IVR
Unified CCX
Standard
Unified CCX
Enhanced
Unified CCX
Premium
CMT Subsystem X X X X X
Core RTR Subsystem X X X X X
Database Subsystem X X