Chapter 11 Reporting on Real-Time CRS Data
Available CRS Real-time Reports
11-2
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
• Setting Report Appearance, page 11-7
• The Application Reporting User Interface, page 11-7
Available CRS Real-time Reports
CRS real-time reporting provides up to 11 reports that you can use to monitor
CRS system activity. The table that follows briefly describes each of these reports.
Note For detailed information about the data presented in each report, see The Report
Menu, page 11-8.
Report Description
Application Tasks Provides information about currently active applications.
Application Tasks Summary Provides a summary of specific applications’ activity.
Applications Provides a list of all applications loaded on the CRS server.
Contact Summary Provides information for call contacts, e-mail contacts, and HTTP
contacts. Also provides the total number of contacts.
Contacts Provides information about currently active contacts.
CSQ Unified Contact Center
Express Stats
Provides information about CSQ activity. This report is available only
if Unified CCX has been configured.
Data source Usage Provides information about configured data source names (DSNs).
Engine Tasks Provides information about currently active Engine tasks.
Overall Unified Contact
Center Express Stats
Provides information about Unified CCX resources and calls. This
report is available only if Unified CCX has been configured.
Resource Unified Contact
Center Express Stats
Provides information about Unified CCX resources activity.
Sessions Provides information on all active sessions.
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