CHAPTER
11-1
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
11
Reporting on Real-Time CRS Data
When the CRS system is configured and functioning, you can run reports to
monitor real-time activity using the CRS Administration web interface.
If you have the Cisco Agent Desktop and Cisco Supervisor Desktop, you also can
run real-time reports directly from these applications. Cisco Agent Desktop and
Cisco Supervisor Desktop do not use the same calculations or data display
methods as those that CRS real-time reporting uses. Therefore, a report run using
CRS real-time reporting and a report run using Cisco Supervisor Desktop may not
display the same information for a given statistic. To avoid confusion, it might
help to make one of these tools your standard reporting tool.
You must be logged into the CRS Administration web interface to run CRS
real-time reports.
Caution Do not run Real-Time Reporting on co-located servers.
The following sections provide more information about real-time CRS data.
• Available CRS Real-time Reports, page 11-2
• Opening Real-time Reporting, page 11-3
• Running Reports, page 11-4
• Viewing Detailed Subreports, page 11-4
• Printing Reports, page 11-5
• Resetting Report Statistics, page 11-5
• Setting Report Options, page 11-6
To Next Page
Loading...
Need help?
General
