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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 4 Provisioning Cisco Unified CCX
Configuring Agents
Assigning Resource Groups and Skills to Agents in Bulk
To assign resource groups and skills to agents in bulk, complete the following
steps.
Procedure
Step 1 From the CRS Administration menu bar, Subsystems > RmCm.
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
Step 2 On the Unified CCX Configuration navigation bar, click the Assign Skills
hyperlink.
The Assign Skills summary web page opens.
Note Only agents or supervisors who have assigned Unified CCXextensions
are displayed in the list of resources in the Resources area. (For
information on assigning Unified CCX extensions, see “Assigning
Unified CM Users as Unified CCX Agents” section on page 4-11.)
Step 3 In the Resource Name column, check the check box next to each agent you want
to assign to the same resource group and/or skills.
Note You can check the Select All check box to select all agents.
The Skill summary web page shows the total number of skills created.
Step 4 Click the Add Skill hyperlink.
The Add Skill Configuration web page opens.
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