8-15
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 8 Managing the Cisco CRS System
Managing the Control Center
Reelect Master
The type of service determines how a master is initially elected. For example:
• For the Cisco CRS Engine, the first available service become master. That
service does not surrender its position as master, even if another service
becomes active.
• For datastore services, the best candidate is always elected as master.
You can manually reelect a master service using the Control Center’s Reelect
Master button. However, if the best candidate for the service is already defined
as the master, choosing Reelect Master does not cause any changes. (For more
information, about master and standby services, see “Control Center
Terminology” section on page 8-2.)
Note If the best candidate for the service is already master, Reelect Master does not
cause any changes.
Caution Use this button carefully, as all active calls on the current master server may be
(if failover is available) dropped when you click Reelect.
To reelect a master service, complete the following steps:
Procedure
Step 1 From the CRS Administration menu bar, choose System > Control Center.
The Control Center/Servers summary web page opens.
Step 2 Select the server that is currently configured as a standby server, by clicking on
the corresponding radio button. (Master services are labeled with a small, blue M
icon; Standby services with a small, blue S icon.)
Step 3 Click Reelect Master.
Step 4 Repeat Steps 4 and 5, as necessary.
To Next Page
Loading...
Need help?
General
