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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 8 Managing the Cisco CRS System
Cisco CRS Utilities
Unified CM LDAP server information, and update CRS configurable
property files that are stored in the LDAP server (see CRS Serviceability
Utility, page 8-44).
CRS Admin Utility
Use the CRS Admin Utility to change or synchronize passwords of the following
CRS Windows User accounts:
• CCMAdministrator
• CCMService
• CRSHistRrptUsr
CRS Admin Utility applies the password change of any of the above accounts to
the Windows services running under these accounts.
The Cisco CRS Admin Utility consists of a window that displays the password
status of these accounts on each of the nodes in the CRS Cluster.
Note The accounts that display in the window depend on the Cisco CRS deployment
option.
Each account in the Cisco CRS Admin Utility window has a color-coded icon
representing the status of the account’s password:
• A green icon indicates that the account matches the cluster-level password.
• A red icon indicates that the account does not match the cluster-level
password.
This section describes the following:
• Logging on to the Cisco CRS Admin Utility, page 8-40
• Changing the CRSAdministrator Password, page 8-40
• Synchronizing the CRS Administrator Password, page 8-41
• Changing the Unified CM Service Password, page 8-42
• Synchronizing the Cisco Historical Reports User password, page 8-43