Chapter 4 Provisioning Cisco Unified CCX
Creating, Modifying, and Deleting Resource Groups
4-14
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The Resource Groups area opens, displaying the modified resource group name
in the Resource Group Name column.
Deleting a Resource Group
When you delete a resource group, the resource group is removed automatically
from any agents and CSQs to which it was assigned. Before deleting a resource
group, reassign agents or CSQs to different or new resource groups.
To delete a resource group, complete the following steps.
Procedure
Step 1 From the CRS Administration menu bar, choose Subsystems > RmCm.
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
Step 2 On the Unified CCX Configuration navigation bar, click the Resource Groups
hyperlink.
The Resource Groups summary web page opens.
Step 3 Click the Delete icon next to the name of the Resource Group that you want to
delete.
A dialog box opens, warning that the resource group is about to be permanently
deleted
Step 4 Click Continue.
The resource group is deleted.
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