Chapter 12 Using the Cisco CRS Supervisor and Cisco CRS User Options Plug-Ins
Using the CRS User Options Web Interface
12-6
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
To access the Alternative Pronunciations for Call by Name web page, perform the
following steps:
Procedure
Step 1 In the Cisco CRS User Options Welcome web page, click the Alternative
Pronunciations for Call by Name hyperlink.
The Alternate Pronunciations web page appears.
Step 2 In the First Name field, you can enter an alternate pronunciation of your first
name. For example, if your name is “Mary,” you might enter “Maria.”
Step 3 Click Add>>.
The name moves to a list of alternate first name pronunciations.
Step 4 Repeat Steps 2 and 3 as needed to add other alternate pronunciations.
To remove an alternate pronunciation for your first name, click the alternate
pronunciation and then click Remove.
Step 5 In the Last Name field, you can enter an alternate pronunciation of your last name.
For example, if your last name is “Smith,” you might enter “Smitty.”
Step 6 Click Add>>.
The name moves to a list of alternate last name pronunciations.
Step 7 Repeat Steps 5 and 6 as needed to add other alternate pronunciations.
To remove an alternate pronunciation of your last name, click the alternate
pronunciation and then click Remove.
Step 8 Click Update to apply the changes.
To return to the Cisco CRS User Options Welcome web page, click the Back to
CRS User home page hyperlink.
Accessing the Unified CM User Options page
To access the Unified CM User Options web page, perform the following steps:
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