Chapter 5 Provisioning Additional Subsystems
Provisioning the Database Subsystem
5-14
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Step 5 In the Create a New Data Source to SQL Server window, perform the following
tasks:
• In the Name field, enter a name.
The name you enter must match the value entered in the Data Source Name
field in the CRS Administration web interface.
• In the Description field, enter a description.
Enter information that will help the application designer identify the purpose
of this data source.
• From the Server drop-down menu, choose the host name or IP address of the
computer where the enterprise database resides.
Step 6 Click Next.
The second Create a New Data Source to SQL Server window opens.
Step 7 Click the radio button of the appropriate authentication method: Windows NT or
SQL Server.
Note For application scripts reading information from CRS database db_cra,
select Windows NT.
Step 8 Click Client Configuration to configure the connection between the CRS server
and the computer where the enterprise database resides.
The Client Configuration window opens.
Step 9 Choose TCP/IP network libraries.
Step 10 Enter a username in the Login ID field and a password in the Password field.
Make a note of the username and password you choose. You will use this
username and password to complete the enterprise database configuration in the
following procedure.
Step 11 Click Next to complete the DSN configuration and to test connectivity to the
chosen data source.
You are now ready to add a new data source.
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