Cisco CRS-1 - Carrier Routing System Router User Manual

15-15
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 15 The Subsystems Menu
The Unified ICME Menu Option
This section contains the following topics:
• Unified ICME Configuration, page 15-15
• Adding an Unified ICME VRU Script, page 15-15
Unified ICME Configuration
Use the General area of the Unified ICME Configuration page to add or modify
Unified ICME configuration parameters.
To configure the Unified ICME subsystem, select Subsystems > ICM from the
CRS Administration menu bar to access the Unified ICME Configuration web
page.
(The General area automatically opens in the Unified ICME Configuration web
page when you first choose the Unified ICME menu option from the Subsystems
menu.)
Related Topic
Provisioning the Unified ICME Subsystem, page 5-3
Configuring General Unified ICME Information, page 5-4
Adding an Unified ICME VRU Script
Unified ICME uses Unified ICME Voice Response Unit (VRU) scripts to handle
interactions with contacts. These scripts are loaded as applications on the
CRS Engine.
Click the Unified ICME VRU Scripts hyperlink on the navigation bar of the
Unified ICME Configuration web page to access the Unified ICME VRU Scripts
Configuration web page opens.

Cisco CRS-1 - Carrier Routing System Router Specifications

General

Brand	Cisco
Model	CRS-1 - Carrier Routing System Router
Category	Network Router
Language	English