Chapter 16 The Tools Menu
The Alarm Definition Menu Option
16-2
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The Alarm Definition Menu Option
The Cisco CRS Engine maintains a list of alarm catalogs, each of which contains
a list of alarms and alarm definitions. Each alarm definition includes the alarm
name, a description, an explanation, suggested actions, and related information.
Use the Alarm Definitions web page to find information about an alarm message
name.
To access the Alarm Definitions web page, select Tools > Alarm Definition from
the CRS Administration menu bar.
Note For more information on Alarms and Alarm definitions, please see the
Cisco Customer Response Solutions Servicing and Troubleshooting Guide.
Related Topic
Configuring Alarm Settings, page 9-11
The Plug-ins Menu Option
The CRS system includes software components called plug-ins that you can use
to enhance the CRS Engine. You can download these plug-ins from the Plug-ins
web page.
To access the Plug-ins web page, select Tools > Plug-ins from the
CRS Administration menu bar.
The Plug-ins web page contains one or more of the following hyperlinks
(depending on the Cisco CRS package you have purchased):
• Cisco CRS Editor—Click this hyperlink to install the client-side
Cisco CRS Editor. For more information, see the Cisco Customer Response
Solutions Developer Guide and Cisco Customer Response Solutions Editor
Step Reference Guide.
Caution Do not install the CRS editor on the same machine as the Cisco Unity
Editor. Both editors cannot coexist on the same machine.
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