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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 8 Managing the Cisco CRS System
Cisco CRS Utilities
4. Depending on whether this is a MRCP ASR or TTS server that is impacted,
select Subsystems > MRCP ASR or Subsystems > MRCP TTS.
5. From the links on the left select the MRCP Servers link. This will list the
currently configured servers for the different MRCP Providers in the system.
6. Select the server with the old IP address that was configured earlier and delete
it by clicking the Delete icon.
7. Then add a new server by clicking the Add MRCP ASR Server or Add
MRCP TTS Server link at the top right of the page.
8. As part of this configuration enter the new IP address of the third-party server
and configure additional information as before such as the provider name,
port number and the locales. In the case of TTS, configure the gender
information as well. Click Add to add the server.
9. Next, click MRCP Providers. This will list all the MRCP Providers
configured in the system.
10. The newly added server change will not take effect in the Cisco CRS Engine
until the MRCP provider is refreshed. To make this change effective, either
click Refresh for the specific MRCP Provider that was affected by this server
IP address change, or alternatively if all MRCP providers were affected, you
can Refresh All at the bottom of the page.
11. The Cisco CRS Engine will then reload the corresponding MRCP Providers
for ASR and/or TTS and the IP address change will take effect.
Note Host name changes are not supported.
Updating the LDAP password
The LDAP Administrator Password is set during CRS installation. It appears as a
display-only text on the LDAP server information web page. You cannot reset it
using the CRS Administration interface; you can only reset it using the CRS
Serviceability Utility.
Caution Changing the LDAP info in the CRS Serviceability Utility, does not automatically
update the same information in the LDAP Server information web page. Once the
CRS Serviceability Utility writes this password to the ccndir.ini file, the updated
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