Chapter 8 Managing the Cisco CRS System
Cisco CRS Utilities
8-52
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
this dialog box. Then modify the IP address under the appropriate
subsequent screens (such as Unified CM, VoIP Network Device and
service IP address).
b. Follow Scenario 1’s Steps 6.a, 6.b, and 6.e.
9. For Node 4 (VoIP)
a. Run the Cisco Agent Desktop Configuration Setup by double clicking the
PostInstall.exe file (located under C:\Program files\Cisco\Desktop\bin)
and modify the IP address of the Primary/Secondary CAD Directory
Service, click OK,
You will get an error message “
Error connecting to Directory
Service. Do you want to try it again? The process may take time.
Press Yes to retry Directory Service connection. Press No to
proceed without Directory Service functionality.
” Click No in
this dialog box. Then modify the IP address under the appropriate
subsequent screens (such as Unified CM, VoIP Network Device and
service IP address).
b. Follow Scenario 1’s Steps 6.a, 6.b, and 6.e.
10. For Node 5 (RDB), follow Scenario 1’s Steps 6.a and 6.e.
11. For Node 6 (RDB), follow Scenario 1’s Steps 6.a and 6.e.
12. Finally, reboot all the nodes.
Scenario 4: CRS Node with Third-Party Servers for ASR and TTS
In a deployment consisting of a CRS node with third party servers for MRCP ASR
and MRCP TTS, do the following to update the IP address on the nodes in the
cluster:
1. If you change the IP address for any of the nodes within the CRS cluster,
follow the instructions in the previous scenarios.
2. Changing the IP address of the CRS node does not affect the third party
MRCP ASR and MRCP TTS servers. Apart from the instructions in the
previous scenarios, no other change is required.
3. If you change the IP address of the third party server(s) that hosts the ASR
and/or TTS server software from the MRCP vendors, you will need to update
the server configuration data in the App Admin pages for the MRCP ASR
and/or MRCP TTS subsystems.
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