Chapter 11 Reporting on Real-Time CRS Data
The Application Reporting User Interface
11-18
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The table below describes the information provided on the Applications web
page.
The Sessions Menu Option
Use the Sessions web page to view real-time information on all the active
sessions.
To access the Sessions web page, select Reports > Sessions from the Application
Reporting menu bar.
The table below describes the information provided on the Sessions web page.
Column Name Description
Name Unique name of the currently loaded application.
ID Application ID.
Type Type of application that is currently running (for example, Cisco Script Application).
Description Description of the application as entered on the CRS Administration web site.
Enabled If True, the application is enabled; if False, the application is disabled.
Max. Sessions Maximum number of task instances that can run simultaneously on the CRS server.
Valid If True, the application is valid; if False, the application is invalid.
1
1. An application is valid if it was successfully loaded and initialized from its configuration. At any time, an application can
become invalid if it internally fails to be refreshed.
Column Name Description
ID Session ID.
Note This identifier is guaranteed to remain unique for a period of 12 months.
Mapping ID User- or system-defined identifier that maps to this session.
Node ID Unique identifier for a server in the cluster.
Parent Sessions that were created as a result of consult calls propagated in the system.
Creation Time Creation time of the session.
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