Chapter 11 Reporting on Real-Time CRS Data
The Application Reporting User Interface
11-24
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The Unified IP IVR stats do not reset in all cases if the CRS engine is not restarted
on a node. However, the node loses its active server status. The Unified IP IVR
stats on that node will not be reset.
The Tools Menu
The Tools menu gives you access to the following Application Reporting tools:
• Reset All Stats—Choose this option to reset all statistics.
• Refresh Connections—Choose this option to refresh connections with the
CRS system.
This section contains the following topics:
• The Reset All Stats Menu Option, page 11-24
• The Refresh Connections Menu Option, page 11-24
The Reset All Stats Menu Option
Use the Reset All Stats option to reset all statistics accumulated since the last time
the statistics were reset. It will not reset active statistics, such as active contacts,
tasks, and so on.
Note The CRS system automatically resets all statistics each day at midnight.
To reset all statistics, select Tools > Reset All Statistics from the Application
Reporting menu bar. The CRS system resets all statistics.
The Refresh Connections Menu Option
To refresh connections with the CRS system, select Tools > Refresh Connections
from the Application Reporting menu bar. The CRS system refreshes all
connections.
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