14-7
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 14 The Applications Menu
Document Management
Document Management
Several system-level document files are loaded during Cisco CRS installation.
However, any file you create needs to be made available to the CRS Engine before
a CRS application can use them. This is done through the CRS cluster’s
Repository datastore, where the document files are created, stored, and updated.
To access the Document Management page, select Application > Document
Management.
The Document Management web page also contains the following hyperlinks:
• Create Language—Click this hyperlink to create a new language folder (see
Creating a New Language, page 7-8).
• Rename Language—Click this hyperlink to rename an existing language
folder (see Renaming a Language, page 7-9).
• Delete Language—Click this hyperlink to delete an existing language folder
(see Deleting a Language, page 7-9).
• Upload New Prompts—Click this hyperlink to upload a new prompt or zip
file (see Upload Zip files to a Language Folder, page 7-10).
Click on the required folder (if it already exists) to see the following hyperlinks:
• Create New Folder—Click this hyperlink to create a new subfolder under the
selected
folder.
• Rename Folder—Click this hyperlink to rename the required subfolder
within the selected
folder. Alternately, click the Rename icon under the
Actions column.
• Delete Folder—Click this hyperlink to delete a specific subfolder within the
selected
folder. Alternately, click the Delete icon under the Actions column.
• Upload New Documents—Click this hyperlink to upload a new document or
a zip file so its contents (the *.aef files) can be unzipped and uploaded to the
repository.
Related Topics
• Managing Document Files, page 7-4
• Managing Languages, page 7-7
• Recording and Uploading Prompt Files, page 7-11
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