Chapter 14 The Applications Menu
Grammar Management
14-6
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The Grammar Management web page also contains the following hyperlinks:
• Create Language—Click this hyperlink to create a new language folder (see
Creating a New Language, page 7-8).
• Rename Language—Click this hyperlink to rename an existing language
folder (see Renaming a Language, page 7-9).
• Delete Language—Click this hyperlink to delete an existing language folder
(see Deleting a Language, page 7-9).
• Upload New Prompts—Click this hyperlink to upload a new prompt or zip
file (see Upload Zip files to a Language Folder, page 7-10).
Click on the required folder (if it already exists) to see the following hyperlinks:
• Create New Folder—Click this hyperlink to create a new subfolder under the
selected
folder.
• Rename Folder—Click this hyperlink to rename the required subfolder
within the selected
folder. Alternately, click the Rename icon under the
Actions column.
• Delete Folder—Click this hyperlink to delete a specific subfolder within the
selected
folder. Alternately, click the Delete icon under the Actions column.
• Upload New Grammars—Click this hyperlink to upload a new grammar or
a zip file so its contents (the *.aef files) can be unzipped and uploaded to the
repository.
Related Topics
• Managing Grammar Files, page 7-3
• Managing Languages, page 7-7
• Recording and Uploading Prompt Files, page 7-11
• Managing Custom Files, page 7-15
• Refreshing Scripts, page 6-29
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