EasyManua.ls Logo

Cisco CRS-1 - Carrier Routing System Router

Cisco CRS-1 - Carrier Routing System Router
436 pages
To Next Page IconTo Next Page
To Next Page IconTo Next Page
To Previous Page IconTo Previous Page
To Previous Page IconTo Previous Page
Loading...
6-15
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 6 Configuring Cisco Applications
About CRS Applications
Step 4 Click Add.
The Unified ICME Translation Routing web page refreshes, the Add New
Trigger hyperlink appears on the navigation bar, and a dialog box opens with the
following message:
The operation has been executed successfully
Step 5 Click OK to close the dialog box.
Your next step is to add a trigger for the application (see Adding Application
Triggers, page 6-17).
Related Topics
About CRS Applications, page 6-2
Configuring Cisco Script Applications, page 6-3
Configuring the Busy Application, page 6-6
Configuring the Unified ICME Post-Routing Application, page 6-10
Configuring the Unified ICME Translation-Routing Application, page 6-13
Configuring the Remote Monitoring Application, page 6-15
Provisioning the Unified ICME Subsystem, page 5-3
Configuring the Remote Monitoring Application
This application, available when you purchase Unified CCX Premium, allows a
supervisor to monitor an agent’s conversation.
Note The Remote Monitoring application comes with Unified CCX Premium systems.

Table of Contents

Other manuals for Cisco CRS-1 - Carrier Routing System Router

Related product manuals