14-5
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 14 The Applications Menu
Grammar Management
Click on the required folder (if it already exists) to see the following hyperlinks:
• Create New Folder—Click this hyperlink to create a new subfolder under the
selected
folder.
• Rename Folder—Click this hyperlink to rename the required subfolder
within the selected
folder. Alternately, click the Rename icon under the
Actions column.
• Delete Folder—Click this hyperlink to delete a specific subfolder within the
selected
folder. Alternately, click the Delete icon under the Actions column.
• Upload New Prompts—Click this hyperlink to upload a new prompt or zip
file so its contents (the *.aef files) can be unzipped and uploaded to the
repository.
Related Topics
• Managing Prompt Files, page 7-2
• Managing Languages, page 7-7
• Recording and Uploading Prompt Files, page 7-11
• Managing Custom Files, page 7-15
• Refreshing Scripts, page 6-29
Grammar Management
Several system-level grammar files are loaded during Cisco CRS installation.
However, any file you create needs to be made available to the CRS Engine before
a CRS application can use them. This is done through the CRS cluster’s
Repository datastore, where the grammar files are created, stored, and updated.
To access the Grammar Management page, select Application > Grammar
Management.
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