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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 8 Managing the Cisco CRS System
About Control Center Management
perform the server setup procedure, you can activate the components that run
on the server. Refer to the Cisco Customer Response Solutions Installation
Guide for more information on setup and installation procedures.
• Service. An executable unit. A service may have other services as its
children. (For example, subsystems and managers are children of the engine
service).
• Feature. A logical representation of the functional unit.
• Master service. A specially-elected service. Only one service from the
Engine service, desktop services, database services set can be the master
within the Cisco CRS Engine component (see Reelect Master, page 8-15).
• Standby service. An active service that can take over the master functionality
incase the master service becomes unavailable within the Cisco CRS Engine
component. You cannot configure the standby service. The Cluster View
Daemon (CVD) dynamically elects one of the standby services to be a master.
(see Reelect Master, page 8-15).
Note One service can belong to multiple components. For example, CRS SQL server
agent service belongs to all datastore components (Agent, Configuration,
Historical, and Repository).
About Control Center Management
Use Control Center web pages to:
• Display all servers belonging to the same cluster.
• Display the server states (running or stopped) with an option to restart one
particular server or all servers in the cluster.
• Display the date and time of the last failure for each server.
• Display the server services (running or stopped).
• Configure trace at cluster level.
• View the traces on all machines in the cluster.
• Display the cluster licensing information.