Chapter 16 The Tools Menu
The Troubleshooting Tips Menu Option
16-12
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The Spoken Name Upload Menu Option
When a caller requests to be transferred to a specific extension, CRS applications
can play back a recording of the spoken name of the person to whom the caller
has called. These spoken name recordings are stored as .wav files and managed
by the Spoken Name Upload tool of the CRS Administration web interface.
To access the Spoken Name Prompt Upload web page, select the Spoken Name
Upload hyperlink in the navigation bar of the User Maintenance Configuration
page. The Spoken Name Prompt Upload web page also contains the Click Here
for More Recording Information hyperlink, which displays a text file in your
browser with more information on recording spoken name prompts.
Related Topic
Add Spoken Name Prompts, page 7-15
The Troubleshooting Tips Menu Option
The CRS system provides the Troubleshooting Tips tool as a way for you to search
the troubleshooting database for suggestions on how to solve problems that may
arise in the performance of your CRS system. For more information, see the
Cisco Customer Response Solutions Servicing and Troubleshooting Guide.
To access the Troubleshooting Tips web page, select Tools > Troubleshooting
Tips from the CRS Administration menu bar. The Troubleshooting Tips web page
also contains a hyperlink to the Cisco Unified Communications Technical Tips
Website.
The table below shows the fields in the Troubleshooting Tips web page.
Fields Description
Components (Drop-down list.) Restricts the search to a specific CRS component.
Note Selecting ALL will result in all components being searched for
the problem keywords.
Enter Problem Keyword(s) Searches the troubleshooting database for specific keywords.
To Next Page
Loading...
Need help?
General
